Using Process Management To Transform Your Performance Improvement Initiative

STAT-A-MATRIX
One Quality Place
Edison, NJ  08820
800-669-8326
Contact:  Christine Jersild

For immediate release
February 27, 2008

STAT-A-MATRIX Announces Publication of Our Latest White Paper: Making Improvement Work: Using Process Management to Transform Your Performance Improvement Initiative

Edison, NJ—A recent study by the Gartner group indicated that CIO’s greatest priority is business process improvement. Yet many senior executives are not satisfied with the returns they get from their quality improvement efforts. Our experience shows that the problem is not the improvement methodologies but effective execution of the process improvement program.
In our latest white paper, STAT-A-MATRIX presents a process management approach to help your organization “super charge” your process improvement initiative. If your organization already has a process improvement program, our approach will ensure better focus, alignment, and sustainability. If your organization is starting from scratch, our approach defines a road map for designing an effective process improvement program.

Dr. Stephen Spear, a Harvard University professor who has extensively researched Toyota’s way of working said recently: “One of the underpinnings of the culture that Toyota has developed is their ability to tightly couple the work they do with how to do the work better.” Similarly, the STAT-A-MATRIX approach helps you set up the infrastructure to give your organization the ability to “improve the way you improve.”

Founded in 1968, U.S.-based STAT-A-MATRIX, a SAM Group Company, is the world’s leading consulting and training organization dedicated to the pursuit of business process improvement, performance excellence, and regulatory compliance.  STAT-A-MATRIX offers ongoing consulting and training in every aspect of business process improvement, from the basics to the specialized tools needed to assure both customer satisfaction and regulatory or standards compliance.

For more information on how STAT-A-MATRIX can help your organization improve its processes, please visit www.statamatrix.com, email cjersild@statamatrix.com, or call
1-800-472-6477.

Customer Experience Management

For Immediate Release
Tuesday, August 21, 2007

Fundamentals of Customer Experience Management

Edison, NJ—The results of Six Sigma improvement efforts often fall short of senior management’s expectations. Likewise, the results of many customer surveys sit on shelves and fail to provoke action. Customer Experience Management effectively integrates survey research—specifically, Customer Value Analysis—with proven approaches to the improvement of process performance.

Customer Experience Management training is ideal for senior managers in market research, operations, customer service, quality, and financial forecasting as well as Six Sigma Black Belts and Master Black Belts. Our exciting two-day course, offered publicly or at your site, covers the fundamentals of Customer Experience Management and provides the knowledge needed to focus your organization’s improvement efforts for sustainable and profitable growth.

Founded in 1968, U.S.-based STAT-A-MATRIX, a SAM Group Company, is the world’s leading consulting and training organization dedicated to the pursuit of business process improvement, performance excellence, and regulatory compliance. STAT-A-MATRIX offers ongoing consulting and training in every aspect of business process improvement, from the basics to the specialized tools needed to assure both customer satisfaction and regulatory or standards compliance.

For more information on how STAT-A-MATRIX can help your organization improve its processes, please visit www.statamatrix.com, email wkinal@statamatrix.com, or call
1-800-472-6477.